Support
Get help and contact us.
How to reach us
For technical issues, account questions, or data requests:
- Email: dorart.mripa@gradefusion.com
- Include your school name and a short description of the issue so we can respond quickly.
Response times
We aim to respond to support requests within 24 hours on school days. For urgent issues (e.g. whole school cannot log in), please put “Urgent” in the subject line. If you have a paid agreement, your contract may include specific SLAs.
Before you contact us
- Check Help & Documentation for how-tos and FAQ.
- For password or 2FA issues, try the in-app options (e.g. change password, re-scan 2FA QR if you have backup).
- For data export or deletion, see Data Protection and the links on your Profile (Download my data / Request account deletion).